Question 1

Why is it an adults-only hotel?

Accepted Answer

Crown Paradise Golden serves guests 18 years and older. The hotel is designed so that visitors to Puerto Vallarta can have fun and relax with friends or partners, with activities and facilities crafted for adults.

Question 2

Where is the resort located?

Accepted Answer

We are located in Banderas Bay, the largest bay in Mexico, in Puerto Vallarta, Jalisco. Address: Paseo de las Garzas No. 3, Northern Hotel Zone, next to the Integral Port Administration (API).

Question 3

How can I get to the hotel?

Accepted Answer

From Gustavo Díaz Ordaz International Airport, take an authorized taxi (≈$250 MXN, up to 4 people, 10 min ride), a yellow taxi (≈$100 MXN), or the city bus (≈$7.50 MXN). From the bus terminal, a taxi costs around $150 MXN.

Question 4

What is the resort's phone number?

Accepted Answer

You can reach us at +52 322 226 6800. Our operator will gladly connect you with the department you need.

Question 5

What does my reservation include?

Accepted Answer

Your stay includes meals, unlimited domestic and international beverages, non-motorized entertainment, gratuities, taxes, and WiFi service.

Question 6

Are there services not included?

Accepted Answer

Additional services include room service, laundry, phone calls, medical assistance, wine list, premium dishes such as lobster, spa massages and facials, tours, transportation, private events, romantic dinners, and late check-out.

Question 7

Can I smoke at the hotel?

Accepted Answer

The hotel is smoke-free, but we have designated areas in the best locations so you can enjoy the views and entertainment.

Question 8

Is topless allowed?

Accepted Answer

Out of respect for nearby families and the safety of our guests, topless is not permitted on the property or adjacent beach.

Question 9

How far are the main tourist attractions?

Accepted Answer

The Malecón is 15 minutes away. Marina Vallarta is 15 minutes by taxi. Galerías Mall is a 10-minute walk north. Península and La Isla Mall are a 15-minute walk south.

Question 10

Where and how can I book?

Accepted Answer

You can book through our website crownparadise.com or by calling 1 844 851 9843. Rates and promotions vary based on real-time availability.

Question 11

How far in advance should I book?

Accepted Answer

The sooner the better. For vacations months ahead, we recommend contacting us in the second half of the previous year.

Question 12

How many people can stay in one room?

Accepted Answer

The maximum is 3 adults per room.

Question 13

Are there suites for more than three people?

Accepted Answer

We offer two-room suites. Please request them during the reservation process and pay the upgrade with the front desk on arrival.

Question 14

How can I pay for my reservation?

Accepted Answer

We accept cash, transfer and interest-free monthly plans with banks such as Afirme, BanBajío, Banca Mifel, Banorte, IXE, Banjercito, BanRegio, HSBC, Scotiabank, Santander, BBVA and Banamex. For monthly plans contact our call center.

Question 15

Can I pay in US dollars?

Accepted Answer

Yes. Per official regulations, official ID is required at the front desk and the current exchange rate will apply.

Question 16

Do all rooms have ocean view?

Accepted Answer

Due to the property's design, most rooms offer garden and/or pool views, with equally stunning perspectives.

Question 17

What will I find in the room?

Accepted Answer

Daily restocked mini bar (water, Heineken beer, sodas), iron and ironing board, hair dryer, bath amenities, safe, mirrors, and alarm clock. Upon request and at no extra cost: coffee maker, shoe shiner, dental kit, shaving kit and sewing kit.

Question 18

How many restaurants does the hotel have?

Accepted Answer

We have a buffet (Bellavista) and two specialty dinner restaurants: Paradise (Mediterranean) and Salvador's (international). As a Crown Paradise Golden guest, you also have access to the Crown Paradise Club restaurants: Fujiyama (oriental), Sans Souçis (French), and La Piazza (Italian).

Question 19

What are the restaurant hours?

Accepted Answer

Bellavista (buffet): breakfast 7:00–11:00, lunch 13:00–16:00, dinner 18:00–22:30. Specialties: seatings at 18:30, 19:00, 20:30, 21:00, and 21:45.

Question 20

Are reservations required at specialty restaurants?

Accepted Answer

Yes, we recommend booking at least one day in advance from 15:00 onward, or the same day from 8:00 to 14:00 by calling extension 49, subject to availability.

Question 21

What is the dress code?

Accepted Answer

Gentlemen: closed shoes, long, three-quarter or short sleeve shirt, and long pants or dress bermudas. Ladies: heeled sandals or closed shoes, dress or pants, and a light or dressy blouse.

Question 22

Are there food options at the beach or pool?

Accepted Answer

Yes. Snack Toka by the pool from 12:00 to 18:00 (burgers, salads, desserts). The Breeze beach bar offers continental breakfast (7:00–11:00), paninis, guacamole, and ceviche (12:00–17:00), and sushi at sunset.

Question 23

How many bars are at the hotel?

Accepted Answer

Three bars: Lobby Bar (9:00–midnight), Pool Bar (11:00–18:00), and The Breeze on the beach (10:00–23:00).

Question 24

Is there 24-hour bar service?

Accepted Answer

The last bar closes at 1:00 AM. You may request mini bar drinks via Room Service ($70 MXN service fee).

Question 25

Are there vegetarian options?

Accepted Answer

Yes, the buffet offers vegetarian dishes, sugar-free, and gluten-free bread. For special diets, inform your waiter or concierge so our chefs can prepare accordingly.

Question 26

How many pools does the hotel have?

Accepted Answer

We have a jacuzzi and a semi-Olympic activity pool.

Question 27

What activities can I enjoy during the day?

Accepted Answer

Kayaking, beach and pool volleyball, stretching, water aerobics, and tennis on our court (8:00–18:00), organized by our entertainment team.

Question 28

Are there nighttime activities?

Accepted Answer

Themed shows starting at 21:00 and karaoke nights from 22:00 to 23:00 (Wednesday through Saturday).

Question 29

Is there a place to wait before check-in or after check-out?

Accepted Answer

Yes, we offer a connectivity lounge from 6:00 AM to 9:00 PM with restrooms, showers, amenities, water dispenser, lockers, and TV.

Question 30

How can I organize a special celebration?

Accepted Answer

Our concierge team will help you with birthdays, anniversaries, romantic dinners, or marriage proposals. Email conciergeclub@crownparadise.com or call (322) 226 6800 ext. 1174.

Question 31

Does the hotel have a spa?

Accepted Answer

Yes, the Acqua Di Mare spa offers massages, facials, hydromassages, and beauty salon services for an additional fee. Bookings at (322) 226 6868 ext. 1696.

Question 32

Who can I turn to for assistance?

Accepted Answer

Our concierges, located next to the front desk, specialize in guest service and will help you with hotel and local services.

Question 33

Can I exchange currency at the hotel?

Accepted Answer

We do not offer currency exchange, but there are two MULTIVA ATMs inside the hotel (one in USD and one in MXN).

Question 34

How can I book tours and activities outside the hotel?

Accepted Answer

Olympus Tours operates inside the hotel offering fishing, cruises, outdoor activities, car rental, and transfers. Extension 1182 (9:00–17:00) or vallarta@olympus-tours.com.

Question 35

Can I visit the hotel for a day?

Accepted Answer

Yes, we offer a Day Pass Sunday through Wednesday (subject to availability) at $1,200 MXN per adult, from 9:00 to 17:00, with access to food, drinks, and facilities. Local residents enjoy a special rate by presenting ID.

Frequently Asked Questions

General Resort

Reservations

Rooms

Restaurants & Bars

Entertainment

Services